terms & conditions

here are terms & conditions of purchase and site usage...

Acceptance of order

We must receive payment of the price of the products,and the delivery costs before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order.This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.

Pricing

Our prices are set out on our website in Pounds Sterling.Prices remain in force until we publish new prices on our website. Mindstones have the right to change any published product price at any time. Delivery charges always apply and are displayed during the ordering process. Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancel it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.

Availability

All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order.
Site Content

We have taken all reasonable care to ensure the accuracy of the content on our website, however, in accordance with the applicable english laws, we disclaim all warranties (express or implied) as to the accuracy of the information contained in any of the material on our site. Whilst we have taken great effort in reproducing the products shown on our site as accurately as possible. Some products may differ slightly from the images shown. Mindstones will not accept liability for returned products / items of this nature.
 
Pre-Ordering

Products

On certain selected items you may pre-order your item to guarantee delivery of the product once we have received stock. The delivery date stated on your pre-order is when we are expecting to receive the product into our distribution centre to send out to you, however this date may be subject to change and we will endeavour to contact you should a change in expected arrival date occur. Should a pre-order item become unavailable for whatever reason we reserve the right to cancel all pre-orders.

Credit / Debit Card Pre-orders

When pre-ordering an item we will not debit your account until the goods are despatched, but the amount will be authorised against your payment card to validate the card, which is necessary for us to guarantee stock for you. Some banks will hold the amount as allocated against your card until the amount has been debited, please check with your own bank for further details.

Cheque Pre-orders

Any cheque payments that are received for a pre-order will be kept and banked one week before the expected arrival date of the product. Once confirmation has been received that the payment has been cleared and the product has arrived at our distribution centre your order will then be despatched. If you would like any further information on Pre-orders

please contact us at Unit 6 Moat Lodge Industrial Estate, Stock Chase, Maldon, Essex CM9 4AA

Delivery

It is mindstones aim is to get your order delivered within 3 working days of receipt of payment to addresses within the United Kingdom, 10 working days to Ireland and 20 working days to the USA. (Please allow up to 28 days for delivery). We will attempt to deliver products ordered by you to the delivery address stated on your order form. If products are returned to us as undeliverable we shall refund the price of the products and our delivery charges less £5 or the price of the products (whichever is less) in respect of our postal and administrative costs. You will not become the owner of the products until they have been delivered, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them.

Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.If you have already received the products you must carefully repackage and return them to us as follows:-Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products and our delivery charges to you.  
Returns Policy

In addition to the right of cancellation in condition above, we operate a Returns Policy. If for any reason you are not satisfied with any products bought from this website you may return them to us within 5 working days of purchase provided that the products are returned to us in their original condition and carefully packaged. If the reason for return is because of an error on our behalf or if a product is damaged, defective or of incorrect quantity then when making a refund, we will credit our delivery charges. To return a product under this Returns Policy contact us. You must provide us with the original invoice, despatch note or other proof of purchase.

Nothing in this Returns Policy affects any statutory rights you may have as a consumer.

Complaints and Liability

All complaints should be addressed to customer service Unit 6 Moat Lodge Industrial Estate,
Stock Chase, Maldon ,Essex CM9 4AA. If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 5 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you. If you do not receive products ordered you should notify us within 14 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance. Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.

Third Party Rights

We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.  
Governing Law and Jurisdiction

Your order and the formation of the contract shall be governed by and interpreted in accordance with English law. The English Courts shall have jurisdiction to hear disputes between us.

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